Stabilization of plants is a unique, 100% natural, and eco-friendly process that offers numerous benefits and allows you to enjoy the beauty of nature without the hassle. Please visit our dedicated stabilization page by following this link.

As an expert in stabilized plants and dried flowers, Phocealys has assembled over 1,500 references on this wholesale platform aimed at professionals in plant decoration to allow creative freedom.

Concerned with the quality and traceability of our products, we have developed our range of stabilized plants and dried flowers in partnership mainly with 9 producers based in France, Italy, Spain, and the Netherlands who share our values.

Stabilized products have an estimated lifespan of 5 to 10 years. To preserve them, it is recommended to:

  - Use them exclusively indoors

  - Handle them carefully

  - Avoid direct exposure to light

  - Avoid storing them in overly humid places

Our platform is dedicated to professionals regardless of their sector. Any professional client can create an account regardless of their legal status. We do not sell to individuals.

Click on the 'Forgot Password' link. You will receive an email to reset your password.

If you don't have an account and would like to request a quote, you can send us an email to commercial@phocealys.com.

If you are logged in, all you need to do is click on the 'Request a Quote' link and fill out the dedicated product form.

Furthermore, you have the option to convert your shopping cart into a quote. To do so, simply click on the 'Convert this cart into a quote' button instead of confirming your order.

> If certain items no longer appear in your cart when you are ready to complete your order, it is possible that the last items in question were sold in the meantime.

> If your cart is empty and/or you can't find it, please call our customer service, and we will assist in locating it for you and processing your order.

• In metropolitan France :

We offer free delivery for orders over €150 excluding taxes.

• For Corsica :

A fixed fee of €19.6 is applied.

• French Overseas Territories (DOM-TOM) :

Please send a quote request to our sales department, and they will provide you with an estimated transportation cost.

• For European Union countries :

We offer free delivery for orders over €400 excluding taxes.

• For the United Kingdom :

Shipping costs are waived if they are estimated to be less than or equal to 10% of the order's net amount. Beyond this 10% threshold, the excess cost is at your expense.

• For international destinations :

Please send a quote request to our sales department, and they will provide you with an estimated transportation cost.

If you wish to pick up your order directly from Phocealys' warehouse, please make the request to our customer service before confirming your order, or add a message in the designated field when selecting the transportation option during the order process.

If you encounter an error message like 'there is no carrier assigned to your address' when placing an order for delivery in metropolitan France or the European Union, it is likely a software error on our end. Please call our customer service, and we will process your order.

• Metropolitan France and the European Union :

When your order is shipped, you will receive an order confirmation email with the tracking number for your parcel. You can then track the progress of your shipment on www.chronopost.fr by entering this number.
You will also receive an email from our carrier that will allow you to modify the delivery date and location if needed.

• French Overseas Territories (DOM-TOM) and International :

To track the delivery of your parcel, please send a request to customer service after shipment. We will provide you with the necessary information.

• Credit card
• PayPal accountl
• Bank transfer
• Check

These payment methods and options are regularly updated to meet:

- your needs, such as with PayPal Pay Later 4X, which allows you to spread the payment of your order over four installments with no fees for France, the United Kingdom, the United States, Spain, and Italy.

- but also to the practices and customs of the countries where we sell, with specific online payment solutions such as authenticated bank transfers:

• Bancontact for Belgium,
• Giropay for Germany,
• EPS for Austria,
• IDEAL for the Netherlands,
• Przelewy24 and Blik for Poland

For more information, please consult our dedicated payment solutions page.
Please note that order preparation only begins after payment has been received.

If your invoice does not appear in your order history, please call and/or send an email through the contact form to our customer service.

If a credit is issued to you, we ensure that the credit amount is refunded to the initial transaction's bank account as soon as possible.

If you paid via bank transfer, please send us your bank details.

If you wish to use it for a future order, please call our customer service before confirming your order.

In case of missing or damaged goods during transport, it is imperative to make all necessary reservations on the delivery receipt upon receipt of said goods.

These reservations must be reported to Phocealys as soon as possible (maximum of 3 days).

Our customer service will only process claims for which reservations have been noted on the carrier's delivery receipt.

Our products are derived from natural botanical varieties. Like all natural products, Phocealys products may exhibit some variability in color, shape, size, and texture. These natural irregularities are by no means considered manufacturing defects.

The product weight is indicated approximately and may vary depending on storage conditions.

Phocealys stabilized products are sensitive to the climatic conditions of the location where they are used or stored. Phocealys is not responsible for damages to goods due to improper use or storage.

Any claim related to product quality must be made within a maximum of one week with our customer service. No claims or quality-related return requests will be accepted without justification provided to our customer service.